How to create the ultimate customer experience online

A focus on customer experience can result in vastly improved metrics for any company. We’ve seen it for years in traditional retail where companies such as Nike and Apple have created amazing customer experiences in order to maximise sales and profits, but can this work online?

The team at Monetate have designed this excellent infographic to demonstrate how excellent customer experience can impact key online metrics like web traffic, referrals, conversion rates, average order value, revenue and customer lifetime value.

The Ultimate Customer ExperienceMonetate Marketing Infographics

Posted under Digital, Online

Written by Craig Wilson